久久亚洲国产成人影院-久久亚洲国产的中文-久久亚洲国产高清-久久亚洲国产精品-亚洲图片偷拍自拍-亚洲图色视频

US EUROPE AFRICA ASIA 中文
Business / Gadgets

Online shopping rings up customer complaints

By XU WEI (China Daily) Updated: 2014-05-08 07:31
Online shopping rings up customer complaints

Consumer satisfaction index of China's service sector in 2013

China's online shopping sector was the largest target of consumer complaints in the service industry in 2013, according to two consumer rights groups.

The China Consumers' Association said online shopping, Internet access and mobile telecommunications received almost half of all consumer complaints in the sector last year.

Online services, especially shopping, also topped complaints received by the China Association for Quality Promotion, which focuses on protection of consumer rights.

A report released by the China National Institute of Standardization on Wednesday said intense competition in the industry has failed to yield improvements in service standards.

Online shopping rings up customer complaints
?E-commerce vs traditional commerce: zero-sum or win-win? 

Online shopping rings up customer complaints
Mobile Internet to boost online sales 

"The high number of consumer complaints is in line with the country's fast-developing e-commerce market, which is the world's largest in terms of the number of participants," said Wu Jingming, a professor of consumer rights law at China University of Political Science and Law.

Wu said the online shopping industry was built on the framework of industry self-regulation and without guidelines and regulations from authorities.

"That means there is more room for activities that infringe upon consumer rights and consumers cannot solve the disputes through traditional channels. All they can do is to file complaints and seek help," he said.

Wu said the solution is increasing the penalties for infringing consumer rights.

Around 20 percent of consumers failed to protect their rights under a new law that gives them seven days to return goods for refunds, and more than 30 percent of respondents said online shopping platforms failed to provide accurate contact information for the sellers, according to a survey by the China Consumer's Association in April.

Wu said the country needs a law exclusively for the e-commerce industry.

The number of consumer complaints received in the medical and health sector, clothing and beauty industry, finance and insurance and tourism by the China Association for Quality Promotion tripled last year.

Tang Wanjin, vice-president with the China National Institute of Standardization, said the fact that the country's service sector is mostly small and medium-sized companies has hindered the improvement of standards.

"Meanwhile, the country is lacking a quality system in the service sector to push for the improvement of services," he said.

As of 2012, China had 7.22 million companies in the service sector, according to CNIS.

 

Hot Topics

Editor's Picks
...
...
主站蜘蛛池模板: 久久99精品久久久久久 | 在线播放第一页 | 成人影院免费看 | fc2成年手机免费共享视频 | 日韩精品一区二区三区四区 | 看一级特黄a大片日本片 | 欧美日韩中文字幕在线视频 | 成人99国产精品 | 2022免费国产精品福利在线 | 性欧美久久 | 欧美成人观看 | 日本视频在线免费看 | 久久这里只有精品免费播放 | 欧美日本高清视频在线观看 | 免费国产综合视频在线看 | 欧美一级片网站 | 精品国产成人高清在线 | 欧美极品欧美精品欧美视频 | 国产99视频精品免视看7 | 日本午夜人成免费视频 | 亚洲午夜在线 | 中文三 级 黄 色 片 | 一级网站在线观看 | 国产成人免费高清在线观看 | 欧美精品亚洲精品日韩专区 | 美女视频黄免费 | 亚洲的天堂 | 另类一区二区三区 | 国产成人免费全部网站 | 最新国产成人综合在线观看 | 在线精品播放 | 97久久草草超级碰碰碰 | 国产一区二区三区久久小说 | 国产精品免费一区二区三区四区 | 免费香蕉成视频成人网 | 亚洲精品在线看 | 99热免费 | 好男人天堂网 | 明星国产欧美日韩在线观看 | 久久精品中文字幕首页 | 大胆gogo999亚洲肉体艺术 |