久久亚洲国产成人影院-久久亚洲国产的中文-久久亚洲国产高清-久久亚洲国产精品-亚洲图片偷拍自拍-亚洲图色视频

left corner left corner
China Daily Website

Making guests feel truly at home

Updated: 2013-09-07 10:40
By Chen Hong and Li Yifei (China Daily)

Making guests feel truly at home

Raghu Menon, general manager of the Ritz-Carlton in Shenzhen.

Profile | Raghu Menon

Raghu Menon, general manager of The Ritz-Carlton in Shenzhen, believes the key to staying competitive is to engage the staff and create a unique experience for the guests.

The hotel, just opposite the Shenzhen Convention and Exhibition Center, has been operating in the city's most competitive area for luxury hotels for more than four years.

"To put the best interests of our guests first is not only about solving the problem, but to create a wonderful memory for them to carry for the rest of their lives," Menon says.

In July, the hotel launched a brand-new initiative called The Art of The Craft, which Menon believes will "provide a great opportunity to recognize our ladies and gentlemen for their outstanding performances".

Duty manager Patrick Wang is one of the award-winners for his warm and personalized services.

In December last year, Wang noticed that a long-staying guest from the United States would have to spend Christmas at the hotel, and was very disappointed about being away from his family.

After discussing the situation with the guest relations team, Wang led the initiative to give the guest a handmade, personalized Christmas card. Twenty-six employees of the hotel were photographed holding up letters that spelled: "Dear Mr Taylor, Merry Christmas".

Wang also collected holiday greetings from as many colleagues as possible for the card.

"I will never forget the ladies and gentlemen at The Ritz-Carlton, Shenzhen. Your warmth and genuine care touched my heart deeply, and you are my family in China for-ever!" Taylor says in an e-mail to Menon a few days later after returning home.

Founded in 1983, with a heritage stretching back to famed hotelier Cesar Ritz, The Ritz-Carlton now has more than 38,000 employees at 80 properties, all subscribing to the motto: "We are ladies and gentlemen serving ladies and gentlemen."

The Ritz-Carlton collects feedback from guests and conduct regular polls at each hotel to track resolution and satisfaction.

"We discuss the results with the team at weekly meetings, and seek tools to make improvements based on the true facts. This special measurement helps us continuously improve," Menon says.

Previous hotel manager at The Ritz-Carlton, Beijing & JW Marriott Hotel, Beijing before taking up his Shenzhen post in October last year, Menon finds the staff here younger and from different parts of the country.

"We always create a sense of belonging so staff feel at home, so they, in turn, can make guests feel at home," he notes.

8.03K

Related Stories

Organic growth 2013-08-24 01:05
Interview with Chef Liu 2013-08-23 14:15
Seven-star hotel to open in C China's Wuhan 2013-08-23 14:03
Branding history 2013-08-10 11:18
Hotel roundup 2013-08-10 11:28
 
...
主站蜘蛛池模板: 99视频免费播放 | 在线视频一区二区三区在线播放 | 亚洲成人影院在线观看 | 爱综合| 亚洲成a人 | 亚洲日本va | 亚洲天堂久久精品成人 | 一本久久道 | 精品国产三级在线观看 | 欧美人牲囗毛片 | 嫩草影院成人 | 永久在线| 久久久久爽亚洲精品 | 国产一区二区在线播放 | 欧美人成在线观看 | 仑乱高清在线一级播放 | www亚洲免费 | 色婷婷91 | 97精品久久久久中文字幕 | 亚洲成aⅴ人片在线影院八 亚洲成av人片在线观看 | 亚洲91| 国产在线观看91精品一区 | 国产一区二区亚洲精品 | 国产一区二区三区影院 | 欧美2区 | 一级一片免费视频播放 | 一级国产a级a毛片无卡 | 中文一级国产特级毛片视频 | 国产精品亚洲天堂 | 亚洲九九夜夜 | 521a久久九九久久精品 | 亚洲www色| 国产三级做爰在线观看∵ | 狠狠色综合久久丁香婷婷 | 欧美一级特黄视频 | 99ri在线观看| 天堂1在线观看 | 在线观看日本亚洲一区 | 97精品国产91久久久久久 | 国产成人精品亚洲2020 | 久草在现 |